The Adirondack Trust Company combines innovative banking with personal, face-to-face service for its customers. In today’s fast-growing Saratoga County market, The Adirondack Trust Company is the leader in market share and in customer service. Its community-bank philosophy dates back to its founding in 1901, as a vehicle for financing ventures in upstate New York.
The bank has continued to grow through the acquisition of four insurance agencies in five years. The bank now provides a full complement of insurance services to personal and business customers. From auto, home and life insurance to employee benefits programs, worker’s compensation and general business liability insurance services, the bank continues to grow and meet the expectations of its customers.
To be successful in business and expand its market, the bank has state-of-the-art products, responds to the market quickly and offers products and services at a fair price. Staying with this principle, the bank introduced a tax-advantaged Health Savings Account that addresses the growing needs of individuals allowing them to save money so they can provide for their health insurance needs. In keeping with the bank’s tradition of superior customer service, customers can easily access their accounts via the branch network, online or through any of the bank’s ATMs.
To accommodate its expanding business the bank constructed a new building near its main office. The new building, named after the Mabee family, is 25,000 square feet and houses a variety of departments such as insurance and trust. In staying with the bank’s philosophy of helping businesses grow, there is ground-level retail space at below market rates for new entrepreneurs.
The bank continues to adhere to strict financial standards and announced record results for 2009. The strong financial results are a testament to the commitment that the bank (the only one owned and headquartered in Saratoga County) makes to its balance sheet while helping local customers grow and expand. Financial stability allows the bank to continue to give significant dollars back to non-profits throughout its market area and in turn help hundreds of organizations. Employees contribute thousands of hours to serve on the boards and be involved with local community organizations.
The most noted hallmark of the bank is its continued commitment to dedicated customer service. Each day, every single transaction is as important as the first one when the bank opened its doors for business on January 2, 1902. Every single employee is accessible to customers via the phone or in person. This commitment and paying attention to the details of each customer relationship is what truly has established the bank as a leader in its market.
